Contact K·Line by Lionel
Customer Service Representatives are available to your answer questions concerning K-Line by Lionel products.
However, please understand that they are not able to answer 'product marketing' questions such as when a product, not yet in a K-Line by Lionel catalog, may be offered, or historic questions regarding products produced by the former K-Line Electric Trains. Our Customer Service Representatives do not know the answers to these types of questions.
- By E-mail
K-Line by Lionel Questions:
Where can I purchase K-Line by Lionel products:
K-Line by Lionel products are available though all Authorized Lionel Value Added Dealers. To find a dealer near you call 1-800-4LIONEL or consult our .
What products will K-Line by Lionel produce in the future?
The Marketing Department cannot share plans for future product. We apologize but because of the nature of our business, future product is made official at the introduction of a new catalog.
Can I get service or purchase parts of older products produced by the former K-Line Electric Trains?
Lionel will not be able to provide warranty service or parts for products produced by the former K-Line Electric Trains. We do not have any information on design, production or service of these older items. Parts and Non-warranty service for former K-Line Electric Trains products are available from . You can reach them by phone, 989-793-4753 or email.
How do I obtain service on my new K-Line by Lionel products?
Any item manufactured as K-Line by Lionel will hold the Lionel one-year warranty. Please contact us regarding your service question. We can be reached at (586) 949-4100 X9105 for Customer Service, Monday through Friday from 8:00 AM to 5:00 PM or for Technical Service (586) 949-4100 X9106 Wednesday through Friday from 10:00AM to 5:00PM.
- By Phone or Fax
Phone:586-949-4100
Fax: 586-949-5429
Customer Service Respondents are available Monday – Friday from 8 am. to 5 pm. ET at ext.9105 to answer general questions concerning product and services.
Technical Services repair techs are available Wednesday – Friday from 10 am to 5 pm. ET at ext. 9106 to answer technical repair questions concerning specific product requiring service.
- By Mail
Lionel LLC
Customer Service
50625 Richard W Blvd
Chesterfield MI 48051
- To Find a Dealer or Service Station
